Refund Policy 1. Registration & Deposits: Class sizes are limited to ensure a high-quality learning environment. To reserve a seat, a deposit is required at the time of registration. This deposit is applied toward your total tuition. Full tuition must be paid at least seven (7) days prior to the course start date to maintain your enrollment.
Right to Cancel ("Cooling-Off Period"): In accordance with Utah Code § 13-34-109, students have a three (3) business day cooling-off period to cancel their enrollment. This period begins on the day the student pays the initial deposit/tuition.
If a student cancels within this 3-business-day window, they are entitled to a full refund minus an application fee and a deposit, 10% of the total tuition cost.
General Refund Schedule: After the 3-business-day cooling-off period has expired:
Cancellations made within 7 days of class start: No refunds will be issued once the course is full, once registration has closed, or within one week of the start date, as your seat has been guaranteed and costs for materials and staffing have been finalized.
Post-Start Date: No refunds or credits will be issued after the course has begun or if a student is dismissed for attendance or conduct violations.
Course Schedule & Changes: The Utah EMT Academy reserves the right to modify class schedules, session dates, times, or locations, or to substitute instructors as necessary due to unforeseen circumstances, equipment failure, power outages, etc.
Schedule Shifts: Minor shifts in schedule (e.g., changing a start time by one hour or moving a single session) do not entitle the student to a refund. In the event of a significant material change to the schedule, the school will work with students to provide reasonable accommodations or credit toward a future session.
Our Promise
The Utah EMT Academy strives to provide a safe, positive, and constructive learning environment for the students and staff. We work hard for this and pride ourselves in maintaining an exceptional professional reputation with past students and among our peers. Through years of field experience we know that excellent EMTs are able to get along with others and work as a team. We encourage you to demonstrate this behavior now. We expect you to treat each other respectfully and help each other succeed.
Americans with Disabilities Act Policy
The Utah EMT Academy adheres to all of the regulations set forth by the Americans with Disabilities Act. The most up to date information regarding the Americans with Disabilities Act can be obtained online at www.ada.gov or can be obtained from your Instructor or Course Coordinator..
Accommodations will be made in accordance to these regulations.
If you qualify for a disability as outlined in the Americans with Disabilities Act please inform a member of the staff and arrangements will be made for any required accommodations.
Allegations of noncompliance with these regulations or this policy can be directed to your Course Coordinator, the Owner, or the Medical Director. Contact information for these individuals is outlined in your class syllabus and schedule.
Harassment Policy
The Utah EMT Academy is committed in all areas to providing a learning and work environment that is free from harassment. Harassment based upon an individual's sex, race, ethnicity, national origin, age, religion or any other legally protected characteristics will not be tolerated. All employees, including supervisors and other management personnel, are expected and required to abide by this policy. All students and guests are expected and required to abide by this policy. No person will be adversely affected in employment with the employer as a result of bringing complaints of unlawful harassment. No student will be adversely affected in their academic status or progress as a result of bringing complaints of unlawful harassment.
Sexual harassment is behavior of a sexual nature that is unwelcome and offensive to the person or persons it is targeted toward. Examples of harassing behavior may include unwanted physical contact, foul language of an offensive sexual nature, sexual propositions, sexual jokes or remarks, obscene gestures, and displays of pornographic or sexually explicit pictures, drawings, or caricatures. Use of the Utah EMT Academy’s computer system for the purpose of viewing, displaying, or disseminating material that is sexual in nature may also constitute harassing behavior.
If a student or employee feels that he or she has been harassed on the basis of his or her sex, race, national origin, ethic background, or any other legally protected characteristic they should immediately report the matter to their Instructor, Course Coordinator, or employer. If that person is not available, or if the student or employee feels it would be unproductive to inform that person, the student or employee should immediately contact the Course Coordinator, the Owner, and/or the Medical Director. Contact information for these individuals is outlined in your class syllabus and schedule. Once the matter has been reported it will be promptly investigated and any necessary corrective action will be taken where appropriate. All complaints of unlawful harassment will be handled in as discreet and confidential a manner as is possible under the circumstances.
Any employee or student engaging in improper harassing behavior will be subject to disciplinary action, including the possible termination of employment or dismissal from the program.
Licensing
Students are responsible for applications and licensing. This information is provided during orientation and can also be found at ems.utah.gov and nremt.org.
Course Schedules
Course schedules could change due to course requirement updates, course requirement changes, or delays by the National Registry of Emergency Medical Technicians and/or the Utah Bureau of Emergency Medical Services.